Frequently Asked Questions
I want some quick installation instructions
Go to Clover.com, login, press more tools. Search for Smart Online Order, Choose Option 3, Fill out the form, press submit. Now, an Online Order page will be created for you using your Clover Inventory. (Make sure to watch the video on the Congratulations Page)
If you have a WordPress Website, and you are familiar with WordPress, then Install the Smart Order for Clover plugin from WordPress, then go to Clover.com from your computer, install Smart Online Order, Choose option 1 to get the Api-Key.
Paste Api Key into WordPress,
Select import items, Wait for your menu to sync. Then go to store settings and make any changes. Search Youtube for tutorial videos on how to make even more changes
What is a Clover POS
Please visit Clover.com to learn more about the Clover POS
Will the plugin work if I don’t have a Clover POS
No, this plugin requires that you have an activated merchant account with a Clover POS
Does Smart Online Order work with Clover GO
I don’t have a WordPress Website, will Smart Online Order still work for me?
Yes, an Online Order Page will be created for you, which you can link to your own Website
How long does SSL take to activate?
SSL takes about 24 hours to get activated after we create for you a custom built website.
Need more documentation and help articles in regards to Smart Online Order
The Customer name, address, and pick-up time is not showing on printed receipt for Online Orders
I need a basic overview of how Smart Online Order works
Already installed plugin and need to know what to do next? – Then watch this video
Also search “Smart Online Order” on Youtube
How do I change the cashiers name on the printed receipts for Online Ordering
How do I link my Wix website to my Smart Online Order
One of the apps is not working correctly on my Clover
Check your internet or try rebooting your Clover
The Scheduled orders is not showing on the website
How do I reorder items for online ordering
Will Smart Online Order also work for retail?
Yes, you can also use Smart Online Order if you have retail store. The only limitation is that if you are using modifiers to determine size or other options – you won’t be able to know how many different size or options was sold as modifiers aren’t deducted from inventory. Furthermore, it does not print shipping labels. We highly recommend to use our Woo-Commerce Payment Gateway if you have a retail store. See here for the Woo-Commerce Payment Gateway Plugin
Where does the money get deposited?
All orders and payments are sent directly to your Clover. It will get deposited into your current Clover merchant account.
I don't have a website, can you make me one?
Yes, of course. Please call us so we can build you a custom website which will include Online Ordering. 925-234-5554 or email email@example.com
I have multiple locations, is this possible?
Yes, of course. We have helped many businesses that have multiple locations. We help you every step of the process. Please call us if you have any questions
There is a specific feature I'm looking for, how do I know if it has this feature
Please call us and we can tell you if the feature you are seeking is available: 925-234-5554
Ok, I installed the plugin and the Smart Online Order App - any other tips or information I should know and learn?
The Online Orders are not printing or I'm getting several copies printed to my Clover Devices
Also try the following:
- Open the Help App on your clover Device
- Press the 3 lines on top left, choose Diagnostics
- Press Connection Status
- Do you see any reds? If so, call your internet provide or reboot your router.
How do I setup Delivery Areas for my Online Ordering
I’m getting a partial payment or split pay for online ordering
How do I login to my Smart Online Order Page
How do I link my Godady website to Smart Online Order
On my Online Ordering Page, items are not getting added to cart
How do I hide a category and add descriptions for Smart online order
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