Have a Question?
Frequently Asked Questions
Will Smart Online Order also work for retail?
Yes, but you must use the Woo-Commerce Payment Gateway if you have a retail store. The only limitation is that if you are using modifiers to determine the size or other options – you won’t be able to know how many different size or options was sold as modifiers aren’t deducted from inventory and won’t be shown on printed receipts. Furthermore, it does not print shipping labels. Click below to learn more
I want some quick installation instructions
Go to Clover.com, log in, and press on more tools. Search for “Smart Online Order”, select Option 3, fill out the form, and press submit. Now, an Online Order page will be created for you using your Clover Inventory. (Make sure to watch the video on the Congratulations Page)
If you have a WordPress Website, and you are familiar with WordPress, then install the “Smart Online Order for Clover” plugin from WordPress, then go to Clover.com from your computer, install the Smart Online Order app, and select option 1 to get the API-Key.
Paste the API Key into the WordPress plugin, select import items, and wait for your menu to sync. Lastly, go to Clover Orders > Settings and make any necessary changes. Search Youtube for tutorial videos on how to make even more changes.
Who handles the transactions?
Each transaction is handled and processed through Clover which then deposits the payment into your Clover Merchant account. Smart Online Order only itemizes the transaction and sends it to Clover for the payment to be processed.
Will the plugin work if I don’t have a Clover POS?
No, this plugin requires that you have an activated merchant account with a Clover POS.
What is a Clover POS?
Please visit Clover.com to learn more about the Clover POS.
I have multiple locations, is this possible?
Yes, of course. We have helped many businesses that have multiple locations. We help you every step of the process. Please call us if you have any questions.
On what Clover devices does Smart Online Order work on?
Smart Online Order works on the Clover Station, Duo, Flex, and Mini and does not currently support the Clover App or the Clover Go.
I don't have a website, can you make me one?
Yes, of course. Please call us so we can build you a custom website that will include Online Ordering. 925-414-3848 or email firstname.lastname@example.org for inquiries about Smart Online Order by Zaytech.
There is a specific feature I'm looking for, how do I know if it has this feature?
Please call us and we can tell you if the feature you are seeking is available: 925-414-3848
I don’t have a WordPress Website, will Smart Online Order still work for me?
Yes, an Online Order Page will be created for you, which you can link to your own Website.
Can I text customers when their orders are ready?
Yes, you can. From the Clover Device, open the Smart Online Order app and press “Text Customer” then choose from a list of templates to text the customer. Moreover, you can text a customer with a personal “Thank You” message or any message of your choice.
I have a WordPress Website and want to do it myself?
I’ve received a new Clover Merchant account/updated my merchant account/received new Clover devices and now my orders aren't showing up. What should I do?
When making the changes listed above it results in you receiving a new account ID which will also change the API that Smart Online Order uses to link to your Clover Account; so currently all orders going through are likely going to your old Clover Account. Please give our support team a call and they will assist you in getting the new API linked to your Smart Online Order Page.
I can’t get to my store location, how can I turn off my online ordering system for the day?
You can turn off your Smart Online Ordering system by logging into your Smart Online Order subdomain/ website where you have the Smart Online Order plugin installed and clicking on the Clover Orders button. From there click on store settings on the blue menu that appears, then under the top option called “Accept Online Orders” click on the Closed option, and then scroll to the bottom of the page and press save. To reopen your location repeat the process above but select open and then save the change from the bottom of the page.
Does Smart Online Order support shipping?
No, Smart Online Order does not currently have the ability to manage shipping.
In what regions is Smart Online Order available?
Currently, Smart Online Order is only available in the US and Canada
I’ve been getting partial payments what should I do?
- Your online ordering page inventory is out of date from your Clover inventory and you will need to perform a Clean and Sync from your Smart Online Order website/plugin to import the changes you have made from your Clover Inventory.
Video: How to sync your Clover Inventory with your Online Menu / Smart Online Order
My Inventory does not match my Clover Inventory what should I do to have it match?
You will need to log in to your Smart Online Order subdomain or website hosting the plugin and then process a clean and sync in order to get your inventory updated to match your Clover. If you have the Smart Online Order plugin installed on your own website then caching from your website plugin or from your host can cause issues with your inventory not appearing after a clean and sync; you will need to disable or exclude pages relating to Smart Online Order from caching to resolve the issue.
Here is a video on how to perform a Clean and Sync: https://youtu.be/hrr6bPLgekg
There are orders appearing in my cart that isn't the one I just added to the cart what should I do?
If you have the Smart Online Order plugin installed on your own website then caching from your website plugin or from your host can cause issues with your inventory not appearing after a clean and sync; you will need to disable or exclude pages relating to Smart Online Order from caching to resolve the issue.
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