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Frequently Asked Questions

I want some quick installation instructions

Install the Merchantech Online Orders for Clover plugin, go to Clover.com from your computer, install Smart Online Order, re-launch the app to get the Api-Key. Select import items, Wait for your menu to sync. Then go to store settings and make any changes. Search Youtube for tutorial videos

What is a Clover POS

Please visit Clover.com to learn more about the Clover POS

Will the plugin work if I don’t have a Clover POS

No, this plugin requires that you have an activated merchant account with a Clover POS

Does Smart Online Order work with Clover GO

Yes

I don’t have a WordPress Website, will Smart Online Order still work for me?

Yes, we will make you an Online Order Page, which you can link to

How long does SSL take to activate?

SSL takes about 24 hours to get activated after we create for you a custom built website.

Need more documentation and help articles in regards to Smart Online Order

www.docs.smartonlineorder.com

The Customer name, address, and pick-up time is not showing on printed receipt for Online Orders

https://m.youtube.com/watch?v=paXgzAPRyds&feature=youtu.be
https://youtu.be/jilF5M7hBIU

One of the apps is not working correctly on my Clover

Check your internet or try rebooting your Clover

The Scheduled orders is not showing on the website

https://www.youtube.com/watch?v=fDTyQ3YdwlM&t=4s

How do I reorder items for online ordering

http://docs.smartonlineorder.com/docs/online-orders/items/reorder-items/

Will Smart Online Order also work for retail?

Yes, you can also use Smart Online Order if you have retail store. The only limitation is that if you are using modifiers to determine size or other options – you won’t be able to know how many different size or options was sold as modifiers aren’t deducted from inventory.

Where does the money get deposited?

All orders and payments are sent directly to your Clover. It will get deposited into your current Clover merchant account

I don't have a website, can you make me one?

Yes, of course. Please call us so we can build you a custom website which can include Online Ordering. 925-234-5554

I have multiple locations, is this possible?

Yes, of course. We have helped many businesses that have multiple locations. We help you every step of the process. Please call us if you have any questions