Frequently Asked Questions
I want some quick installation instructions
Install the Merchantech Online Orders for Clover plugin, go to Clover.com from your computer, install Smart Online Order, re-launch the app to get the Api-Key. Select import items, Wait for your menu to sync. Then go to store settings and make any changes. Search Youtube for tutorial videos
What is a Clover POS
Please visit Clover.com to learn more about the Clover POS
Will the plugin work if I don’t have a Clover POS
No, this plugin requires that you have an activated merchant account with a Clover POS
Does Smart Online Order work with Clover GO
I don’t have a WordPress Website, will Smart Online Order still work for me?
Yes, we will make you an Online Order Page, which you can link to
How long does SSL take to activate?
SSL takes about 24 hours to get activated after we create for you a custom built website.
Need more documentation and help articles in regards to Smart Online Order
The Customer name, address, and pick-up time is not showing on printed receipt for Online Orders
I need a basic overview of how Smart Online Order works
How do I change the cashiers name on the printed receipts for Online Ordering
How do I link my Wix website to my Smart Online Order
One of the apps is not working correctly on my Clover
Check your internet or try rebooting your Clover
The Scheduled orders is not showing on the website
How do I reorder items for online ordering
Will Smart Online Order also work for retail?
Yes, you can also use Smart Online Order if you have retail store. The only limitation is that if you are using modifiers to determine size or other options – you won’t be able to know how many different size or options was sold as modifiers aren’t deducted from inventory.
Where does the money get deposited?
All orders and payments are sent directly to your Clover. It will get deposited into your current Clover merchant account
I don't have a website, can you make me one?
Yes, of course. Please call us so we can build you a custom website which can include Online Ordering. 925-234-5554
I have multiple locations, is this possible?
Yes, of course. We have helped many businesses that have multiple locations. We help you every step of the process. Please call us if you have any questions
There is a specific feature I'm looking for, how do I know if it has this feature
Please call us and we can tell you if the feature you are seeking is available: 925-234-5554
Ok, I installed the plugin and the Smart Online Order App - any other tips or information I should know and learn?
Also perform the following so it prints to your clover
Then do the following so it shows customer information
Once you do that, please do this also so special instructions shows on receipt
The Online Orders are not printing or I'm getting several copies printed to my Clover Devices
How do I setup Delivery Areas for my Online Ordering
I’m getting a partial payment or split pay for online ordering
How do I login to my Smart Online Order Page
How do I link my Godady website to Smart Online Order
On my Online Ordering Page, items are not getting added to cart
How do I hide a category and add descriptions for Smart online order
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