FAQ

Frequently Asked Questions

I want some quick installation instructions

Install the Smart Order for Clover plugin from WordPress, then go to Clover.com from your computer, install Smart Online Order, re-launch the app to get the Api-Key. Select import items, Wait for your menu to sync. Then go to store settings and make any changes. Search Youtube for tutorial videos

What is a Clover POS

Please visit Clover.com to learn more about the Clover POS

Will the plugin work if I don’t have a Clover POS

No, this plugin requires that you have an activated merchant account with a Clover POS

Does Smart Online Order work with Clover GO

Yes

I don’t have a WordPress Website, will Smart Online Order still work for me?

Yes, we will make you an Online Order Page, which you can link to

How long does SSL take to activate?

SSL takes about 24 hours to get activated after we create for you a custom built website.

Need more documentation and help articles in regards to Smart Online Order
The Customer name, address, and pick-up time is not showing on printed receipt for Online Orders
I need a basic overview of how Smart Online Order works
How do I change the cashiers name on the printed receipts for Online Ordering
How do I link my Wix website to my Smart Online Order
One of the apps is not working correctly on my Clover

Check your internet or try rebooting your Clover

The Scheduled orders is not showing on the website
How do I reorder items for online ordering
Will Smart Online Order also work for retail?

Yes, you can also use Smart Online Order if you have retail store. The only limitation is that if you are using modifiers to determine size or  other options – you won’t be able to know how many different size or options was sold as modifiers aren’t deducted from inventory. Furthermore, it does not print shipping labels. We highly recommend to use our Woo-Commerce Payment Gateway if you have a retail store.  See here for the Woo-Commerce Payment Gateway Plugin

Where does the money get deposited?

All orders and payments are sent directly to your Clover. It will get deposited into your current Clover merchant account.

I don't have a website, can you make me one?

Yes, of course. Please call us so we can build you a custom website which will include Online Ordering. 925-234-5554 or email support@zaytechapps.com

I have multiple locations, is this possible?

Yes, of course. We have helped many businesses that have multiple locations. We help you every step of the process. Please call us if you have any questions

There is a specific feature I'm looking for, how do I know if it has this feature

Please call us and we can tell you if the feature you are seeking is available: 925-234-5554

Ok, I installed the plugin and the Smart Online Order App - any other tips or information I should know and learn?
Here are instructions on what to do next
 
 
If you prefer a quicker video, please see the video below:
 
Then do the following so it prints to the Clover POS
 
 
For additional documentation please visit:
 
 
If you still have questions or need assistance please give us a call or send an email
925-234-5554
support@zaytechapps.com
The Online Orders are not printing or I'm getting several copies printed to my Clover Devices

https://youtu.be/7kmotlookJQ

Also try the following: 

  1. Open the Help App on your clover Device
  2. Press the 3 lines on top left, choose Diagnostics
  3. Press Connection Status 
  4. Do you see any reds? If so, call your internet provide or reboot your router.
How do I setup Delivery Areas for my Online Ordering
How do I login to my Smart Online Order Page
How do I link my Godady website to Smart Online Order

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Contact info

Address

230 S Sterling Drive #260 Mountain House, CA 95391

Email

support@zaytechapps.com

Phone

(925) 234-5554

Our Contact

230 S Sterling Drive #260 Mountain House, CA 95391

support@zaytechapps.com

925-234-5554